Refund policy

At Da.Project., every product is made/printed specifically for your order. Because our products are produced on demand, we accept returns or exchanges for, incorrect size selection, but we highly encourage you to refer to the size charts attached to each and every product carousel.

We want you to receive exactly what you ordered, and we will always work to resolve genuine product or fulfilment issues fairly.

1. Eligible Returns / Replacements

You may contact us if you receive:

A defective or damaged product
A product with a significant manufacturing or printing defect
The wrong product, size or variant due to an error in fulfilment
A product that materially differs from the product ordered due to a fulfilment error

For such issues, please contact us within 5 days of delivery.

Qikink, our fulfilment partner, requires evidence to assess manufacturing, printing and transit-related claims. Accordingly, we may request:

A clear unboxing video showing the package being opened
Photographs/videos of the product and the issue
Photographs of the original packaging/courier package
Your order number
Photographs showing the product’s size/measurement where relevant

2. Unboxing Video Requirement

For your protection and ours, we strongly recommend recording a continuous video while opening your package.

If the package appears damaged when delivered, please photograph the package before opening it and, where possible, mention the damage to the delivery agent/courier at the time of delivery.

Damage caused while opening a package with scissors, blades or other sharp objects may not qualify for replacement unless sufficient unboxing evidence is available.

3. Wrong Size / Change of Mind

We do not accept returns or exchanges because:

The wrong size was selected
You changed your mind
You no longer want the product
You prefer another colour/design
The product does not fit your personal preference
You ordered multiple sizes and want to return the unwanted ones
You entered incorrect order information

Please carefully check the size chart before placing your order.

4. Colour Variation

Actual product colours may vary slightly from what you see on your screen because of differences in displays, lighting, photography and printing processes.

Minor colour variation that does not constitute a manufacturing defect is therefore not automatically eligible for replacement.

5. Order Cancellation

Orders can only be cancelled before they enter production/processing.

Once an order has entered production, cancellation may no longer be possible because the product is being manufactured specifically for you.

To request a cancellation, contact us as soon as possible at:

Email: daproject.shop@gmail.com

6. Refunds

Where a refund is approved, the refund will be processed to the original payment method where technically possible.

Refund processing times may vary depending on the payment provider/bank.

7. Replacements

Where a replacement is approved, we will arrange for the replacement product to be produced and shipped.

Replacement delivery times depend on production and courier availability.